Please contact our support team by text at 830-990-1118 for any remaining connectivity issues.
Thank you.
Posted Nov 13, 2025 - 22:52 CST
Update
Splicers have finished preparations, and fiber splicing is underway.
Posted Nov 13, 2025 - 21:15 CST
Update
Construction crews are currently actively pulling fiber for repairs.
Posted Nov 13, 2025 - 17:15 CST
Update
Fiber carrier has identified the break as a fiber mainline cut by a utility in the Temple area. ETR has been requested and our NOC is awaiting updates.
Posted Nov 13, 2025 - 16:07 CST
Identified
Fiber carrier has identified a potential fiber cut and has dispatched technicians. We will keep you posted for updates as the situation develops.
-Nexstream NOC
Posted Nov 13, 2025 - 14:19 CST
Investigating
We are currently investigating this issue.
Posted Nov 13, 2025 - 13:31 CST
This incident affected: High-Speed Internet (Gig+ Fiber).