Monitoring - The majority of LTE customers have been able to restore service by unplugging their equipment for 5 minutes. If this hasn't worked for you, try leaving your equipment unplugged for 10 minutes and then plugging back in.

If service is still not restored after a few minutes, call or text Nexstream support at 830.990.1118

Jun 01, 2023 - 14:18 CDT
Update - LTE customers experiencing connectivity issues have had success with a simple reset of their equipment.

To do this unplug your router/Nexstream 360 Pod for at least 5 minutes then plug back in. Connectivity should be restored within a few minutes.

We are continuing to investigate the cause of this issue and will post updates as we have them.

Jun 01, 2023 - 11:57 CDT
Investigating - We are currently investigating an impact to some of our LTE Reach customers. Our technicians are working to restore service as quickly as possible.
Jun 01, 2023 - 10:38 CDT
High-Speed Internet Partial Outage
Gig+ Fiber Operational
5G Wireless Operational
Reach LTE Wireless Partial Outage
Wideband Wireless Operational
Community WiFi Hotspots Operational
Nexstream 360 (WiFi / Parental Controls) Operational
Digital Voice / Fax Operational
Data Center (Cloud / Edge) Operational
Managed IT / NOC Operational
Customer Service / Support Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Jun 5, 2023

No incidents reported today.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

Unresolved incident: Network outage impacting LTE Reach.

May 31, 2023
Resolved - This issue has been resolved. Our Network Administration team will continue monitoring.

If you are experiencing connectivity issues please text our Customer Care team at 830.990.1118

May 31, 10:33 CDT
Identified - Some Reach LTE customers are experiencing service outage. We have identified the source of this outage from an upstream carrier. Our technicians are working with the upstream carrier to restore service.

Customer Care can be reached by text at 830.990.1118

May 31, 08:13 CDT
May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023
Completed - The scheduled maintenance has been completed.
May 27, 10:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 06:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
May 26, 16:35 CDT
Scheduled - We have scheduled critical maintenance of our Wideband Fixed Wireless network, from 6 A.M. CST to 10 A.M. CST on Saturday, May 27 2023. Some customers near the Main Street area may experience a temporary interruption of service during this time. We apologize for the inconvenience this disruption may cause and appreciate your patience as we work to improve your connected experience.
May 26, 16:33 CDT
May 26, 2023

No incidents reported.

May 25, 2023
Resolved - The impacted circuit has been repaired, and internet connectivity was restored as of 21:04 Centra Time last night. The Network Operations team monitored the circuit overnight with no further issues or anomalies to report. Customers experiencing further issues should text the Customer Care team at 830-990-1118 to reset their connection.

Thank you for your patience and understanding while our teams worked to restore services.

May 25, 08:28 CDT
Monitoring - The impacted circuit has been repaired and internet connectivity restored. We will continue to monitor the circuit for anomalies. Please text the Customer Care team at 830-990-1118 if you experience any further issues.
May 24, 21:04 CDT
Identified - The issue has been identified with an upstream fiber circuit. Crews are actively working with carrier partners to resolve the issue. There is no ETR at this time.
May 24, 17:05 CDT
Investigating - Customers in Spicewood are currently experiencing an outage. We are working to identify the problem and restore connectivity.
May 24, 12:38 CDT
May 24, 2023
May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.