Update - As of 8 PM, Nexstream crews have completed the splicing of an auxiliary fiber line to restore service for most impacted subscribers. Work remains ongoing to isolate additional impacts and permanent repair/replacement of the impacted fiber mainline.
If your connectivity has not been automatically restored, please attempt to power-cycle your fiber terminal and router by unplugging power to each device and waiting at least 5 minutes before plugging it back in. If you are still offline after power-cycling your equipment, please text your name and service address to Customer Care at 830-990-1118.
Nexstream will continue to work for resolution until connectivity has been restored for all subscribers and will post additional updates as they become available. For the latest, please visit and subscribe to our network status page at http://status.nexstream.net.
Nov 01, 2023 - 20:48 CDT
Identified - Customers in the Spicewood area are currently experiencing an outage. Fiber infrastructure serving communities in this area was damaged during road maintenance. Nexstream crews have been deployed for repair.
Please subscribe to the status page for updates by text or email for updates on estimated time of restoration.
Nov 01, 2023 - 09:31 CDT
Completed -
The scheduled maintenance has been completed.
Nov 18, 07:30 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 06:30 CST
Scheduled -
Quick advisory regarding a brief maintenance window scheduled tomorrow morning, Sat 11/18 between 6:30am and 7:30am CST impacting 5G customers along/near Main Street, Fredericksburg.
During this maintenance window the power will be reset to network APs resulting in a brief 10 minute network outage. Normal network operation will resume immediately after the maintenance window.
We appreciate your patience and understanding. As always, if you have questions or concerns, please contact Customer Care by sending a text message 830.990.1118.
Nov 17, 14:49 CST