All Systems Operational
High-Speed Internet Operational
Gig+ Fiber Operational
Gig+ Wireless Operational
Wideband Wireless Operational
Reach LTE Operational
Community WiFi Operational
Nexstream 360 (WiFi / Parental Controls) Operational
Digital Voice / Fax Operational
Data Center (Cloud / Edge) Operational
Managed IT / NOC Operational
Customer Service / Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 18, 2025

No incidents reported today.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025
Nexstream tower maintenance (Wideband, Fredericksburg)
Resolved - Repairs were completed at approximately 3:50pm.
Mar 10, 16:11 CDT
Investigating - We will be conducting maintenance on one of our towers at this time.
2:50pm-3:50pm

Customers may see a slight interruption of service as repairs begin.
Mar 10, 14:48 CDT
Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025
CTEC Disruptions (Fredericksburg, Hidden Springs/Frieden)
Resolved - We are currently seeing this as resolved.

If connectivity issues have persisted after power is restored in your area, please contact our service desk at 830-990-1118 for assistance.
Mar 7, 23:57 CST
Identified - Members of our Frieden/Hidden Springs fiber communities are experiencing connectivity issues related to CTEC service disruptions in the area.

Our NOC is actively monitoring the situation.

If connectivity issues persist after power is restored in your area, please contact our service desk at 830-990-1118 for assistance.
Mar 7, 19:13 CST
Mar 6, 2025
Nexstream maintenance (Wideband, Fredericksburg)
Completed - The scheduled maintenance has been completed.
Mar 6, 12:25 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 11:55 CST
Scheduled - This has been briefly extended.

We will be servicing a piece of equipment for wideband clients. Customers may notice a slight interruption to service as maintenance begins.
Mar 6, 11:54 CST
Nexstream maintenance (Wideband, Fredericksburg)
Completed - The scheduled maintenance has been completed.
Mar 6, 11:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 10:30 CST
Scheduled - We will be briefly servicing a piece of equipment for wideband clients. Customers may notice a slight interruption to service as maintenance begins.

This Maintenance window is from:
10:30am Morning of March 6th
11:00am Morning of March 6th
Mar 6, 10:27 CST
Mar 5, 2025

No incidents reported.

Mar 4, 2025
Potential wind-related issues 3/4 (Fredericksburg)
Resolved - We are seeing this as resolved.

Please contact our support team at 830-990-1118 if you are still experiencing connectivity issues.
Mar 4, 18:23 CST
Investigating - We are currently investigating this issue.
Mar 4, 12:20 CST
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