All Systems Operational
High-Speed Internet Operational
Gig+ Fiber Operational
Gig+ Wireless Operational
Wideband Wireless Operational
Reach LTE Operational
Community WiFi Operational
Nexstream 360 (WiFi / Parental Controls) Operational
Digital Voice / Fax Operational
Data Center (Cloud / Edge) Operational
Managed IT / NOC Operational
Customer Service / Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Carrier maintenance (Salado) Dec 19, 2024 00:00-06:00 CST
A fiber carrier for the Salado area will be undergoing re-scheduled maintenance from 12:00am to 6:00am (12/19/2024.)
Starting: 12:00am (Morning of December 19th)
Ending: 6:00am (Morning of December 19th)

For connectivity issues outside of this timeframe, please contact our support team by text at 830-990-1118.
Posted on Dec 05, 2024 - 12:32 CST
Carrier maintenance (Salado) con't. Dec 20, 2024 00:00-06:00 CST
A fiber carrier for the Salado area will be continuing re-scheduled maintenance from 12:00am to 6:00am (12/20/2024.)
Starting: 12:00am (Morning of December 20th)
Ending: 6:00am (Morning of December 20th)

For connectivity issues outside of this timeframe, please contact our support team by text at 830-990-1118.
Posted on Dec 05, 2024 - 12:35 CST
Past Incidents
Dec 14, 2024

No incidents reported today.

Dec 13, 2024
Carrier Maintenance (Spicewood)
Completed - The scheduled maintenance is complete and connectivity restored. If your Internet is not working, please power cycle your fiber ONT, router, and WiFi APs. The Nexstream helpdesk is available to assist from 8am-8pm by texting 830-990-1118.
Dec 13, 01:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 23:59 CST
Scheduled - Service impacting maintenance is scheduled for tonight (12/12) from 11:59pm to 6:00am (12/13). Connectivity in the Spicewood service area will be intermittently impacted during this time.

Starting: 11:59pm (Night of December 12th)
Ending: 6:00am (Morning of December 13th)

For connectivity issues outside of this timeframe, please contact our support team by text at 830-990-1118.
Dec 12, 12:00 CST
Dec 12, 2024
Dec 11, 2024

No incidents reported.

Dec 10, 2024

No incidents reported.

Dec 9, 2024
Carrier maintenance (Salado) con't.
Completed - The scheduled maintenance has been completed.
Dec 9, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 00:00 CST
Scheduled - This is a continuation of scheduled carrier maintenance. Maintenance will occur from 12:00am to 6:00am on (12/9/2024.)
Starting: 12:00am (Morning of December 9th)
Ending: 6:00am (Morning of December 9th)

For connectivity issues outside of this timeframe, please contact our support team by text at 830-990-1118.
Dec 2, 16:24 CST
Dec 8, 2024
Carrier maintenance (Salado)
Completed - The scheduled maintenance has been completed.
Dec 8, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 00:00 CST
Scheduled - A fiber carrier for the Salado area will be undergoing scheduled maintenance from 12:00am to 6:00am (12/8/2024.)
Starting: 12:00am (Morning of December 8th)
Ending: 6:00am (Morning of December 8th)

For connectivity issues outside of this timeframe, please contact our support team by text at 830-990-1118.
Dec 2, 16:17 CST
Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

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