Monitoring - The majority of LTE customers have been able to restore service by unplugging their equipment for 5 minutes. If this hasn't worked for you, try leaving your equipment unplugged for 10 minutes and then plugging back in.
If service is still not restored after a few minutes, call or text Nexstream support at 830.990.1118
Jun 01, 2023 - 14:18 CDT
If service is still not restored after a few minutes, call or text Nexstream support at 830.990.1118
Jun 01, 2023 - 14:18 CDT
Update - LTE customers experiencing connectivity issues have had success with a simple reset of their equipment.
To do this unplug your router/Nexstream 360 Pod for at least 5 minutes then plug back in. Connectivity should be restored within a few minutes.
We are continuing to investigate the cause of this issue and will post updates as we have them.
Jun 01, 2023 - 11:57 CDT
To do this unplug your router/Nexstream 360 Pod for at least 5 minutes then plug back in. Connectivity should be restored within a few minutes.
We are continuing to investigate the cause of this issue and will post updates as we have them.
Jun 01, 2023 - 11:57 CDT
Investigating - We are currently investigating an impact to some of our LTE Reach customers. Our technicians are working to restore service as quickly as possible.
Jun 01, 2023 - 10:38 CDT
Jun 01, 2023 - 10:38 CDT
High-Speed Internet
Partial Outage
Gig+ Fiber
Operational
5G Wireless
Operational
Reach LTE Wireless
Partial Outage
Wideband Wireless
Operational
Community WiFi Hotspots
Operational
Nexstream 360 (WiFi / Parental Controls)
Operational
Digital Voice / Fax
Operational
Data Center (Cloud / Edge)
Operational
Managed IT / NOC
Operational
Customer Service / Support
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance