All Systems Operational
High-Speed Internet Operational
Gig+ Fiber Operational
Gig+ Wireless Operational
Wideband Wireless Operational
Reach LTE Operational
Community WiFi Operational
Nexstream 360 (WiFi / Parental Controls) Operational
Digital Voice / Fax Operational
Data Center (Cloud / Edge) Operational
Managed IT / NOC Operational
Customer Service / Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our fiber carrier will be undergoing scheduled maintenance at this time on 6/17/2024. Customers will experience downtime during this (midnight) - 3:00am window.

If you experience connectivity issues outside of this maintenance window, our support team can be contacted by text at 830-990-1118.

Posted on Jun 15, 2024 - 18:08 CDT
Past Incidents
Jun 16, 2024

No incidents reported today.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024
Completed - The scheduled maintenance has been completed.
Jun 13, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 00:00 CDT
Scheduled - Our fiber carrier will be undergoing scheduled maintenance at this time. Customers may see a slight service interruption as the maintenance begins.

If you experience connectivity issues outside of this timeframe, our support team can be contacted by text at 830-990-1118.

Jun 12, 14:55 CDT
Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024
Resolved - This incident has been resolved.

If you are still experiencing connectivity issues, please notify our support team at 830-990-1118.

Jun 10, 22:18 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 18:04 CDT
Update - Our Fiber crew is on-site and is working to resolve the issue.
Jun 10, 11:32 CDT
Identified - There is an outage event affecting a limited number of subscribers on/near Lauren Dr in Spicewood. This has been isolated to physical damage/impact of the fiber infrastructure.

A maintenance window has been scheduled Monday morning to further assess and repair.  Status updates will be posted to the Nexstream status page at https://status.nexstream.net.

Jun 7, 20:22 CDT
Jun 9, 2024

No incidents reported.

Jun 8, 2024
Resolved - Our carrier has resolved their connectivity issues.

If you are still seeing issues with your LTE Reach service, our support desk can be contacted at 830-990-1118 for further assistance. Thank you.

Jun 8, 08:38 CDT
Identified - We've been informed that there are currently connectivity issues with Llano's main cellular towers that our carrier is working to resolve.
Jun 7, 15:55 CDT
Jun 7, 2024
Jun 6, 2024
Resolved - This incident has been resolved.
Jun 6, 08:02 CDT
Identified - We are aware of upstream connectivity issues for our Spicewood customers. We will be performing some service affecting maintenance tonight at 2:00am to help resolve these problems.

If you experience connectivity issues after our maintenance window, our support team is available by text 830-990-1118 for further assistance.

Jun 5, 16:42 CDT
Completed - The scheduled maintenance has been completed.
Jun 6, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 02:00 CDT
Scheduled - We will be undergoing some service impacting maintenance during a 2:00 am - 4:00 am maintenance window tonight to troubleshoot various issues for the Spicewood area.

If you experience any issues outside of this window, our support team can be contacted through text at 830-990-1118.

Jun 5, 16:21 CDT
Jun 5, 2024
Resolved - The fiber outage for Barton Creek Lakeside has been resolved.

We are aware of some upstream connectivity issues, and have maintenance scheduled for tonight at 2:00am.
If you are experiencing further connectivity issues, our support team can be reached through text at 830-990-1118.

Jun 5, 20:23 CDT
Monitoring - A fix has been implemented for the fiber outage in the Baron Creek Lakeside area and we are currently monitoring the results.

We are aware of some upstream connectivity issues, and have maintenance scheduled for tonight at 2:00am.
If you are experiencing further connectivity issues, our support team can be contacted by text at 830-990-1118.

Jun 5, 16:30 CDT
Update - Our fiber team has been troubleshooting in the Barton Creek Lakeside area in Spicewood.
Jun 5, 12:02 CDT
Investigating - We are currently investigating a partial outage for Spicewood's Barton Creek Lakeside area.
Jun 4, 20:14 CDT
Jun 4, 2024
Jun 3, 2024

No incidents reported.

Jun 2, 2024
Resolved - This incident has been resolved.

If your connectivity issues persist, please contact our support team at 830-990-1118.

Jun 2, 23:02 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 2, 22:52 CDT
Identified - The issue has been identified and a fix is being implemented.
Jun 2, 22:43 CDT
Investigating - We are currently investigating this issue.
Jun 2, 21:54 CDT