Nexstream Services Status

All Systems Operational

High-Speed Internet Operational

Gig+ Fiber Operational

Gig+ Wireless Operational

Wideband Wireless Operational

Reach LTE Operational

Community WiFi Operational

Nexstream 360 (WiFi / Parental Controls) Operational

Digital Voice / Fax Operational

Data Center (Cloud / Edge) Operational

Managed IT / NOC Operational

Customer Service / Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

Limited LTE connectivity in Llano

Resolved - We are currently seeing this issue as resolved.

Please contact our support team at 830-990-1118 if your issues have persisted.
Jul 18, 15:52 CDT

Investigating - We've been informed that there are currently connectivity issues with Llano's main cellular towers that our carrier is working to resolve.
Jul 18, 10:44 CDT

Weather related service interruptions

Resolved - -
Jul 18, 13:14 CDT

Monitoring - We are currently seeing this as resolved.

Please contact our support desk at 830-990-1118 if you are still experiencing issues.
Jul 18, 13:14 CDT

Update - We are continuing to investigate this issue.
Jul 18, 09:50 CDT

Investigating - Some customers may be seeing weather-related issues with their wireless internet service currently.
We are also aware of power issues within the Fredericksburg area.

Our technicians are currently working on resolving the issue.
Jul 18, 09:49 CDT

Jul 17, 2024

No incidents reported.

Jul 16, 2024

Maintenance (Frieden, Fredericksburg)

Completed - The scheduled maintenance has been completed.
Jul 16, 04:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 03:00 CDT

Scheduled - We will be undergoing service impacting maintenance for Fredericksburg's Frieden community during a 3:00am - 4:00am maintenance window on July 16th, (7/16/2024.)

For connectivity issues outside of this maintenance window, our support team can be contacted by text at 830-990-1118. Thank you.
Jul 11, 17:32 CDT

Jul 15, 2024

No incidents reported.

Jul 14, 2024

Internet Outage - (Hye Meadow Winery, Fredericksburg)

Resolved - This incident has been resolved.
Jul 14, 14:01 CDT

Identified - We have identified an issue with internet connectivity for Hye Meadow Winery. We are in communication with our technicians for a fix.
Jul 14, 02:56 CDT

Partial Outage - (Hidden Springs, Fredericksburg)

Resolved - We are currently seeing this outage as resolved.
Jul 14, 02:38 CDT

Investigating - We are currently investigating this issue.
Jul 14, 01:28 CDT

Emergency Maintenance - Fredericksburg

Completed - The scheduled maintenance has been completed.
Jul 14, 00:35 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 23:35 CDT

Scheduled - Emergency maintenance on transport switch infrastructure may result in a brief outage in the Fredericksburg service area. Technicians are actively working to minimize disruption and restore services.
Jul 13, 23:34 CDT

Jul 13, 2024