Splicing work is still ongoing, but connectivity has been restored for most customers. Our teams continue to work to fully restore services and are actively monitoring the network for any further impacts.
If you are still experiencing service issues, please contact the Nexstream Helpdesk by texting 830-990-1118.
Please remember — always call 811 before you dig to help prevent damage to underground utilities and avoid service disruptions.
Restoration efforts remain a top priority. Additional teams are assisting our field splicers in completing the final stages of network repair and service verification.
We truly appreciate your patience and understanding as our crews work to ensure every customer is back online. Thank you for being part of the Nexstream community.
Sincerely, Nexstream NOC Team
Posted Nov 01, 2025 - 13:47 CDT
Update
Restoration efforts are actively progressing. Additional teams have been deployed to assist our field splicers in completing the final stages of network repair and service verification.
We are working diligently to restore full connectivity as quickly as possible. An updated estimated time of restoration (ETR) will be shared as soon as it becomes available.
We truly appreciate your patience and understanding as our crews work to bring every customer back online. Thank you for being part of the Nexstream community.
Sincerely, Nexstream NOC Team
Posted Nov 01, 2025 - 12:02 CDT
Identified
We are currently experiencing an area-wide service disruption due to a fiber cut on one of our upstream carriers.
Fiber repair crews are on-site and actively working to restore service. Our Network Operations Team is closely monitoring the situation and will reroute traffic where possible to minimize customer impact.
We will provide an estimated time for restoration (ETR) and further status update by 11:00 AM CST, or sooner if new information becomes available.
We appreciate your patience and understanding as restoration efforts continue.
Posted Nov 01, 2025 - 09:10 CDT
Investigating
We are currently investigating this issue.
Posted Nov 01, 2025 - 07:21 CDT
This incident affects: High-Speed Internet (Gig+ Fiber, Gig+ Wireless).