The emergency fiber repair was completed at 2:52 PM, and all services have been fully restored. Our field team is now hands off, and our network operations team will continue monitoring remotely to ensure ongoing stability.
If you have any problems, please text the Nexstream Helpdesk at 830-990-1118, and our support team will be happy to assist.
Thank you for your patience and understanding while we worked to resolve this issue.
-Nexstream Operations Team
Posted Dec 16, 2025 - 15:36 CST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 16, 2025 - 11:25 CST
Scheduled
Nexstream field teams will be performing emergency fiber maintenance this afternoon that may temporarily impact some homes in Phase 2.
Our team is already on-site working to proactively resolve the issue as quickly as possible. We expect all services to be fully restored by 5:00 PM today.
We understand how important reliable connectivity is and sincerely apologize for any inconvenience this may cause. Thank you for your patience and understanding while we complete this necessary work to ensure continued network reliability.
If you have any questions or experience issues after 5:00 PM, please don’t hesitate to reach out to our support team by texting 830-990-1118.
Warm regards, Nexstream Operations Team
Posted Dec 16, 2025 - 11:22 CST
This scheduled maintenance affected: High-Speed Internet (Gig+ Fiber).