Monitoring - Service Update:
As of 2:00 PM CT, the mainline fiber has been successfully repaired and service has been restored for all but two homes. The remaining two locations will require their fiber drops to be re-pulled. Our drop team has prioritized these repairs for tomorrow, and we expect full restoration for all customers by the end of the day tomorrow.
We’d like to remind everyone to use caution around utility infrastructure. Please avoid digging, mowing, or performing work near utility markers, pedestals, or lines to prevent accidental damage and service interruptions.
If you notice any exposed lines or damaged equipment, please report it to us immediately so our team can respond safely. And if you can, help spread the word to your neighbors—awareness goes a long way in keeping our network safe and reliable for the entire community.
Oct 23, 2025 - 14:41 CDT
As of 2:00 PM CT, the mainline fiber has been successfully repaired and service has been restored for all but two homes. The remaining two locations will require their fiber drops to be re-pulled. Our drop team has prioritized these repairs for tomorrow, and we expect full restoration for all customers by the end of the day tomorrow.
We’d like to remind everyone to use caution around utility infrastructure. Please avoid digging, mowing, or performing work near utility markers, pedestals, or lines to prevent accidental damage and service interruptions.
If you notice any exposed lines or damaged equipment, please report it to us immediately so our team can respond safely. And if you can, help spread the word to your neighbors—awareness goes a long way in keeping our network safe and reliable for the entire community.
Oct 23, 2025 - 14:41 CDT
Update - Service Update:
Our team is onsite working to repair and splice the damaged line. We expect to have service restored for most customers later today. However, due to the extent of the damage, some drop lines may need to be re-pulled. Customers requiring new drop lines can expect full service restoration by tomorrow.
We’d like to take this opportunity to remind everyone to use caution around utility infrastructure. Please avoid digging, mowing, or performing any work near utility markers, pedestals, or lines to help prevent accidental damage and service interruptions.
If you notice any exposed lines or damaged equipment, please report it to us immediately so we can address it safely. And if you can, help spread the word to your neighbors—awareness goes a long way in keeping our network reliable for the entire community.
Oct 23, 2025 - 11:04 CDT
Our team is onsite working to repair and splice the damaged line. We expect to have service restored for most customers later today. However, due to the extent of the damage, some drop lines may need to be re-pulled. Customers requiring new drop lines can expect full service restoration by tomorrow.
We’d like to take this opportunity to remind everyone to use caution around utility infrastructure. Please avoid digging, mowing, or performing any work near utility markers, pedestals, or lines to help prevent accidental damage and service interruptions.
If you notice any exposed lines or damaged equipment, please report it to us immediately so we can address it safely. And if you can, help spread the word to your neighbors—awareness goes a long way in keeping our network reliable for the entire community.
Oct 23, 2025 - 11:04 CDT
Identified - We are aware of a localized fiber impact/cut in Salado that is affecting an approximately 20 homes. This damage is the result of damage from a mower impacting fiber infrastructure. The network team has been notified and will be mobilized for repair first thing in the morning.
⚠️ A friendly reminder: Always call 811 before you dig and beware of utility infrastructure. Please encourage your neighbors to do the same. This simple step helps prevent service disruptions and keeps our community connected.
We appreciate your patience while we work to restore service.
— Nexstream Network Team
Oct 22, 2025 - 20:01 CDT
⚠️ A friendly reminder: Always call 811 before you dig and beware of utility infrastructure. Please encourage your neighbors to do the same. This simple step helps prevent service disruptions and keeps our community connected.
We appreciate your patience while we work to restore service.
— Nexstream Network Team
Oct 22, 2025 - 20:01 CDT
High-Speed Internet
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Gig+ Wireless
Operational
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Digital Voice / Fax
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Data Center (Cloud / Edge)
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Customer Service / Support
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance