All Systems Operational

High-Speed Internet Operational
Gig+ Fiber Operational
Gig+ Wireless Operational
Wideband Wireless Operational
Reach LTE Operational
Community WiFi Operational
Nexstream 360 (WiFi / Parental Controls) Operational
Digital Voice / Fax Operational
Data Center (Cloud / Edge) Operational
Managed IT / NOC Operational
Customer Service / Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 25, 2025

No incidents reported today.

Apr 24, 2025

No incidents reported.

Apr 23, 2025
Partial Outage (Luckenbach, FireFly)
Resolved - We are seeing this as resolved.

Our support desk can be reached by text at 830-990-1118 if you are still experiencing connectivity issues.
Apr 23, 10:16 CDT
Investigating - We are currently investigating this issue.
Apr 23, 08:32 CDT
Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025
Nexstream maintenance (FireFly)
Completed - The scheduled maintenance has been completed.
Apr 16, 12:38 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 11:38 CDT
Scheduled - Our fiber technicians will be conducting some brief maintenance at FireFly luxury RV resorts.

You may see intermittent connectivity as our technicians complete their work.
Apr 16, 11:37 CDT
Apr 15, 2025
Nexstream maintenance (Wideband, West Gillespie)
Completed - The scheduled maintenance has been completed.
Apr 15, 12:17 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 11:17 CDT
Scheduled - We will be undergoing a brief period of maintenance for some wideband infrastructure in West Gillespie county.

Customers may see some brief downtime during this maintenance.
Apr 15, 11:16 CDT
Internet Outage - (Salado)
Resolved - Repairs to the fiber cut outside the Temple regeneration site have been successfully completed, and services in the Salado area have been fully restored.

If you are still experiencing any service issues, please contact Nexstream Customer Care by texting 830-990-1118, and a team member will assist you promptly.

We appreciate your patience and understanding.
Apr 15, 06:38 CDT
Update - Construction crews are currently working on the damaged site.
Apr 14, 20:22 CDT
Update - Our carrier has identified the damage and is strategizing repairs.
Apr 14, 19:35 CDT
Update - Carrier technicians ETA is currently estimated to be 6:30pm CST.
We will keep you posted for updates.
Apr 14, 17:40 CDT
Identified - We’ve identified a fiber cut alarm just outside the Temple regeneration site, which is currently impacting services in the Salado area. Nexstream’s Network Operations and Outside Plant (OSP) teams are actively engaged in the restoration process, with repair crews en route to assess the damage and begin necessary repairs.

Our Customer Care team is closely monitoring the situation and will provide updates as new information becomes available. For the latest service status, please visit our Network Status Page at http://status.nexstream.net.
Apr 14, 16:45 CDT
Investigating - We are currently investigating this issue.
Apr 14, 15:19 CDT
Apr 14, 2025
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

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