Nexstream Services Status

All Systems Operational

High-Speed Internet Operational

Gig+ Fiber Operational

Gig+ Wireless Operational

Wideband Wireless Operational

Reach LTE Operational

Community WiFi Operational

Nexstream 360 (WiFi / Parental Controls) Operational

Digital Voice / Fax Operational

Data Center (Cloud / Edge) Operational

Managed IT / NOC Operational

Customer Service / Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 17, 2025

No incidents reported today.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

Internet Outage (Salado)

Resolved - We are currently seeing this as resolved.

Please contact our support team by text at 830-990-1118 for any remaining connectivity issues.

Thank you.
Nov 13, 22:52 CST

Update - Splicers have finished preparations, and fiber splicing is underway.
Nov 13, 21:15 CST

Update - Construction crews are currently actively pulling fiber for repairs.
Nov 13, 17:15 CST

Update - Fiber carrier has identified the break as a fiber mainline cut by a utility in the Temple area.
ETR has been requested and our NOC is awaiting updates.
Nov 13, 16:07 CST

Identified - Fiber carrier has identified a potential fiber cut and has dispatched technicians.
We will keep you posted for updates as the situation develops.

-Nexstream NOC
Nov 13, 14:19 CST

Investigating - We are currently investigating this issue.
Nov 13, 13:31 CST

Nov 12, 2025

CTEC Disruptions (Fredericksburg, Hidden Springs)

Resolved - We are currently seeing power restoration through CTEC.

Please contact us at 830-990-1118 if you are experiencing connectivity issues.
Nov 12, 15:47 CST

Identified - The issue has been confirmed as a CTEC disruption.
Nov 12, 09:20 CST

Investigating - Members of our Hidden Springs fiber community are currently experiencing connectivity issues related to CTEC service disruptions in the area.

Our NOC is actively monitoring the situation.
If connectivity issues persist after power is restored in your area, please contact our service desk at 830-990-1118 for assistance.
Nov 12, 09:20 CST

Fiber Impact (Fredericksburg)

Resolved - This incident has been resolved.
Nov 12, 09:18 CST

Monitoring - Splicing work is still ongoing, but connectivity has been restored for most customers. Our teams continue to work to fully restore services and are actively monitoring the network for any further impacts.

If you are still experiencing service issues, please contact the Nexstream Helpdesk by texting 830-990-1118.

Please remember — always call 811 before you dig to help prevent damage to underground utilities and avoid service disruptions.

Restoration efforts remain a top priority. Additional teams are assisting our field splicers in completing the final stages of network repair and service verification.

We truly appreciate your patience and understanding as our crews work to ensure every customer is back online. Thank you for being part of the Nexstream community.

Sincerely,
Nexstream NOC Team
Nov 1, 13:47 CDT

Update - Restoration efforts are actively progressing. Additional teams have been deployed to assist our field splicers in completing the final stages of network repair and service verification.

We are working diligently to restore full connectivity as quickly as possible. An updated estimated time of restoration (ETR) will be shared as soon as it becomes available.

We truly appreciate your patience and understanding as our crews work to bring every customer back online. Thank you for being part of the Nexstream community.

Sincerely,
Nexstream NOC Team
Nov 1, 12:02 CDT

Identified - We are currently experiencing an area-wide service disruption due to a fiber cut on one of our upstream carriers.

Fiber repair crews are on-site and actively working to restore service. Our Network Operations Team is closely monitoring the situation and will reroute traffic where possible to minimize customer impact.

We will provide an estimated time for restoration (ETR) and further status update by 11:00 AM CST, or sooner if new information becomes available.

We appreciate your patience and understanding as restoration efforts continue.
Nov 1, 09:10 CDT

Investigating - We are currently investigating this issue.
Nov 1, 07:21 CDT

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.