Nexstream Services Status

Fiber Impact (Fredericksburg)

Monitoring - Splicing work is still ongoing, but connectivity has been restored for most customers. Our teams continue to work to fully restore services and are actively monitoring the network for any further impacts.

If you are still experiencing service issues, please contact the Nexstream Helpdesk by texting 830-990-1118.

Please remember — always call 811 before you dig to help prevent damage to underground utilities and avoid service disruptions.

Restoration efforts remain a top priority. Additional teams are assisting our field splicers in completing the final stages of network repair and service verification.

We truly appreciate your patience and understanding as our crews work to ensure every customer is back online. Thank you for being part of the Nexstream community.

Sincerely,
Nexstream NOC Team
Nov 01, 2025 - 13:47 CDT

Update - Restoration efforts are actively progressing. Additional teams have been deployed to assist our field splicers in completing the final stages of network repair and service verification.

We are working diligently to restore full connectivity as quickly as possible. An updated estimated time of restoration (ETR) will be shared as soon as it becomes available.

We truly appreciate your patience and understanding as our crews work to bring every customer back online. Thank you for being part of the Nexstream community.

Sincerely,
Nexstream NOC Team
Nov 01, 2025 - 12:02 CDT

Identified - We are currently experiencing an area-wide service disruption due to a fiber cut on one of our upstream carriers.

Fiber repair crews are on-site and actively working to restore service. Our Network Operations Team is closely monitoring the situation and will reroute traffic where possible to minimize customer impact.

We will provide an estimated time for restoration (ETR) and further status update by 11:00 AM CST, or sooner if new information becomes available.

We appreciate your patience and understanding as restoration efforts continue.
Nov 01, 2025 - 09:10 CDT

Investigating - We are currently investigating this issue.
Nov 01, 2025 - 07:21 CDT

High-Speed Internet Partial Outage

Gig+ Fiber Partial Outage

Gig+ Wireless Partial Outage

Wideband Wireless Operational

Reach LTE Operational

Community WiFi Operational

Nexstream 360 (WiFi / Parental Controls) Operational

Digital Voice / Fax Operational

Data Center (Cloud / Edge) Operational

Managed IT / NOC Operational

Customer Service / Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 9, 2025

No incidents reported today.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

Unresolved incident: Fiber Impact (Fredericksburg).

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

Salado Partial Outage - Fiber Cut

Resolved - This incident has been resolved.
Oct 29, 14:02 CDT

Update - Service Update: Final Resolution

All repairs were successfully completed within 48 hours of the initial fiber cut. Over the past week, our team has closely monitored network reliability and performance, and we’re pleased to confirm there have been no issues during this period. With that, we are officially marking this impact event as resolved.

If you experience any service concerns, please contact the Nexstream Helpdesk by texting 830-990-1118 or emailing help@nexstream.net.

Thank you for your patience and understanding as we worked to restore and verify service stability.

As a reminder, please use caution around utility infrastructure. Avoid digging, mowing, or performing work near utility markers, pedestals, or lines to help prevent accidental damage and service interruptions.

If you notice any exposed lines or damaged equipment, report it to us right away so our team can respond safely. And if possible, share this reminder with your neighbors—awareness helps keep our network safe and reliable for the entire community.

— The Nexstream Team
Oct 29, 14:00 CDT

Monitoring - Service Update:
As of 2:00 PM CT, the mainline fiber has been successfully repaired and service has been restored for all but two homes. The remaining two locations will require their fiber drops to be re-pulled. Our drop team has prioritized these repairs for tomorrow, and we expect full restoration for all customers by the end of the day tomorrow.

We’d like to remind everyone to use caution around utility infrastructure. Please avoid digging, mowing, or performing work near utility markers, pedestals, or lines to prevent accidental damage and service interruptions.

If you notice any exposed lines or damaged equipment, please report it to us immediately so our team can respond safely. And if you can, help spread the word to your neighbors—awareness goes a long way in keeping our network safe and reliable for the entire community.
Oct 23, 14:41 CDT

Update - Service Update:
Our team is onsite working to repair and splice the damaged line. We expect to have service restored for most customers later today. However, due to the extent of the damage, some drop lines may need to be re-pulled. Customers requiring new drop lines can expect full service restoration by tomorrow.

We’d like to take this opportunity to remind everyone to use caution around utility infrastructure. Please avoid digging, mowing, or performing any work near utility markers, pedestals, or lines to help prevent accidental damage and service interruptions.

If you notice any exposed lines or damaged equipment, please report it to us immediately so we can address it safely. And if you can, help spread the word to your neighbors—awareness goes a long way in keeping our network reliable for the entire community.
Oct 23, 11:04 CDT

Identified - We are aware of a localized fiber impact/cut in Salado that is affecting an approximately 20 homes. This damage is the result of damage from a mower impacting fiber infrastructure. The network team has been notified and will be mobilized for repair first thing in the morning.

⚠️ A friendly reminder: Always call 811 before you dig and beware of utility infrastructure. Please encourage your neighbors to do the same. This simple step helps prevent service disruptions and keeps our community connected.

We appreciate your patience while we work to restore service.

— Nexstream Network Team
Oct 22, 20:01 CDT

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.